Booking terms
Appointments are booked and managed through Square. No deposit or full prepayment is currently required to book. Square asks clients to save a payment card that is authorized for future charges. This website never receives or stores your full card number.
Cancel or reschedule
Please cancel or reschedule at least 24 hours before your appointment. Changes made more than 24 hours in advance are not charged. Appointments cancelled less than 24 hours before the scheduled start time may be charged 50% of the total price of the booked services.
Before the 24-hour cut-off, use the manage-appointment link in your Square confirmation or Square Assistant. You may also call or text (909) 990-7371. The policy displayed in Square before you confirm is part of your booking.
Missed appointments
Square does not currently display a separate no-show percentage in our custom policy. A missed-appointment charge will apply only when it is disclosed in the Square booking terms accepted by the client.
If the studio cancels
If Matryoshka Nails cancels an appointment, you may reschedule or receive a full refund of any prepayment for that appointment.
Refunds
Approved card refunds are returned to the original payment method. Processing time depends on Square and your bank. Questions about a completed service are reviewed individually, and this policy does not limit rights available under applicable law.